Terms and Conditions Policy
This Website is controlled and operated by Carmen Constantine Interiors Ltd, a company incorporated in England and Wales under company number 09463803, whose registered office is at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ (referred to in these terms and conditions as “we“, “us“, “our” or “Carmen Constantine “). Our VAT registration number is 311 3703 53.
This page sets out the terms and conditions on which we supply the goods listed on our Website. By ordering any of our goods you agree to be bound by these terms and conditions.
Our contact details
If you have any questions regarding us, the Website, our goods or an order that you have placed, please email: firstname.lastname@example.org or phone +44 (0) 843 289 9671.
By placing your order through our Website, you warrant that:
a) you are at least 18 years old;
b) the information given on your order form is complete and accurate.
All orders are subject to acceptance by us and availability of the requested item(s). After placing an order you will receive an email from us acknowledging that we have received your order. The email will state the item(s) you have ordered, the cost (including VAT where applicable and postage and packaging) and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. That email shall represent our legal acceptance of the order you made to purchase the item(s) and the contract between us (the “Contract“) will only be formed when we send you the Dispatch Confirmation.
If we confirm to you that some but not all item(s) that you have ordered have been dispatched, those item(s) that have not been dispatched will not form part of the Contract. In the event of any change, such as a change in price, between the completion of your order and the sending of the Dispatch Confirmation, we shall inform you and you shall at that point have the right to either: (a) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch); or (b) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of you order as the case may be). This however does not refer to bespoke items, such as furniture, as manufacturing of these items occur immediately on receipt of your payment and cleared funds in our business account to commence the works.
Availability and delivery of goods
All orders from Carmen Constantine are giftwrapped in luxury giftboxes with ribbon, with the exception of larger items for example furniture. Orders are dispatched by DPD and Fedex. As items are bespoke, the production lead time varies between 6-12 weeks and may take longer for larger quantities of furniture items. You will be notified immediately once your order is ready to be dispatched and a suitable delivery date will be agreed.
Risk and title
The goods will be at your own risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
Price and payment
All prices include 20% VAT but exclude delivery costs, which will be added to the total amount.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit/debit card refuses to authorise payment to us, your order will not be accepted and we will not be liable for any delay or non-delivery.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though
The conditions of use relating to any discount/promotional code are as follows (unless otherwise stated):
a) Only one promotion code can be used per order. A promotional code can’t be used after an order has been placed.
b) Each voucher code is strictly limited to one use per customer.
c) Promotional codes cannot be exchanged for cash.
d) You shouldn’t pass your promotional code to anyone else – you should keep it confidential and only use it for your own purchases through
e) If we consider the use of a specific promotional code abuses the spirit in which the promotional code was issued, then we can cancel or withdraw that promotional code at any time, and without letting you know beforehand.
Carmen Constantine deliver worldwide. VAT is automatically deducted on non-EU delivery addresses. For delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations governing the export of goods from the UK and the importation into the country of destination. You will also be responsible for the payment of any applicable import duties and taxes.
CARMEN CONSTANTINE INTERIORS LTD, Registered in England number 09463803. VAT registration number is 311 3703 53.